Best Customer Service ...with Cymbal you can count on it! 1-877-296-2666

Why is Cymbal's customer service superior?

Sometimes the true test of a company’s customer service is when something actually goes wrong. At Cymbal we try very hard to avoid this, but are realistic and do realize that things happen. We pride ourselves on the simple process we use to service our customers: if you ever need to return a product within 30 days from purchase, we will send you a return authorization number within 24 hours. The form will explain how and where to return the product. If we have made a mistake, for example shipping the wrong item, we will pay for the shipping! We will not just sell you a product; rather, we offer a “steps of service” process to ensure your product is compatible and that you are satisfied with your selection.

Returns and Exchanges

Restocking Fees May Apply! Cymbal Communications will accept returns within 30 days of purchase. Merchandise must be in re sellable condition and include all original packaging. Merchandise cannot be accepted for return after 30 days. Additionally, we are unable to refund original freight charges unless shipment was made in error.

All returns will require a return authorization #:
E-mail us at support@cymbalcomm.com, we will reply within 24 hours. Or you can contact us by calling toll-free 1-877-296-2666.
For your security, please return merchandise through an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Cymbal Communications is not responsible for items damaged or lost in transit.

Refunds will be issued in the same form that payment was received. Credit Cards will post within 5 working day of product being received.

At Cymbal Communications, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase.

Shipping Rates and Information
Please call for International Shipping Rates.
Shipping Method Cost Delivery Time
UPS Standard Service Ground * 8.95 up to 5 lbs. 5 to 7 business days. Excluding holidays
11.95 6 to 14 lbs.
14.95 15 to 19 lbs.
21.95 20 to 30 lbs.
* Call for Standard Ground frieght costs over 30 lbs.
UPS Priority Service Blue *      58.00 up to 10 lbs. Arrives in three business days when ordered before 11pm ET, Monday – Friday, excluding holidays.
UPS Priority Service Red *      98.00 up to 10 lbs. Arrives in two business days when ordered before 11pm ET, Monday – Friday, excluding holidays.
* Call for Priorty Blue or Red frieght costs over 10 lbs.